Frequently Asked Questions
Basic Information
Eleven West stands out among apartments in San Antonio by offering a combination of a convenient West San Antonio location, thoughtfully designed apartment homes, and on-site amenities such as a swimming pool, fitness center, clubhouse, business center, dog park, pet spa, gazebo, fiber internet, smart home technology, valet trash, and in-home washers and dryers, all while living in a convenient West San Antonio location. Combined with spacious floor plans and a team that genuinely cares about our residents, Eleven West delivers both comfort and value.
The leasing office at Eleven West is open Monday through Friday from 9:00 AM to 6:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 1:00 PM to 5:00 PM.
The leasing team at Eleven West can be reached by phone at 210-435-9520, by email at [email protected], or through the online contact form. Contacting the leasing office is the best way to ask questions about availability, pricing, and tours.
The best way to receive updates about apartments, pricing, specials, and availability at Eleven West is to visit our Leasing Offers page or by contacting the leasing office directly.
Renters insurance is required at Eleven West, subject to the lease terms and community policy. Residents may use their own renters insurance provider or enroll in the approved Assurant program if they choose.
Eleven West offers a resident referral program for current residents, subject to program terms, eligibility, and availability. Contact the leasing office for more info.
If apartment homes are fully leased, Eleven West allows prospective residents to join the waitlist by submitting an online application. Interested renters should contact the leasing office for current waitlist availability and timing.
Eleven West is a smoke-free community. Smoking and vaping policies apply throughout the community in accordance with the lease and community rules.
The leasing team at Eleven West supports English and Spanish. Additional language assistance may be available depending on staffing and resources.
Tours and Availability
Prospective residents can schedule a tour of Eleven West by contacting the leasing office or using the online scheduling tool.
To schedule a tour for a specific apartment at Eleven West, contact the leasing team and ask about the available apartment home or floor plan you would like to view. Tour availability depends on occupancy, notice requirements, and apartment readiness.
Current apartment availability at Eleven West can be viewed on the floor plans page or confirmed by contacting the leasing office. Availability may change quickly based on applications, move-ins, and upcoming vacancies.
Current leasing promotions at Eleven West can be found on the Leasing Offers page. Prospective residents should contact the leasing office to verify current offers.
Eleven West offers self-guided tours and in-person tours.
A valid government-issued photo ID is required for tours at Eleven West. Additional documentation may be requested if you plan to apply after your visit.
Eleven West offers weekend tours during normal leasing office hours. After-hours tours are not available.
Floor Plans and Apartment Features
Eleven West offers studio, one-bedroom, and two-bedroom apartment homes designed to meet a variety of lifestyle and space needs.
Apartment homes at Eleven West include an in-home washer and dryer. Residents should confirm individual apartment features with the leasing office.
Apartments at Eleven West include both air conditioning and heating to provide year-round comfort in San Antonio.
Select apartment homes at Eleven West include private patios, and some first-floor apartments feature private yards.
Apartments at Eleven West have wood-style flooring, stainless steel appliances, quartz countertops, large closets, and high ceilings.
Additional on-site storage is available at Eleven West, subject to availability. Storage rentals are $30 per month.
Apartments at Eleven West are serviced by AT&T Fiber Internet. Residents should confirm available service packages directly with the provider.
Eleven West offers accessible apartment features and step-free routes in select areas of the community. Prospective residents who need accessible features should contact the leasing office to discuss available options and accommodations.
Select apartment homes include smart-home features such as Yale keyless smart locks, smart thermostats, and Ring video doorbells. Availability may vary by apartment home.
Floor plans range from approximately 597 to 1,137 square feet. Current layouts include Studio (597 sq. ft.), A1 (661 sq. ft.), A2 (753 sq. ft.), B1 (967 sq. ft.), B2 (1,060 sq. ft.), and B3 (1,137 sq. ft.).
Eleven West does not offer furnished apartments but does offer furniture rental partnerships through CORT.
Location and Neighborhood
Eleven West is located West of downtown San Antonio, Texas, among the ranches off Hill Country. Offering convenient access to shopping, dining, major highways, and everyday conveniences. 12136 US-90, San Antonio, TX 78245
Eleven West is located within Medina Valley Independent School District (ISD). Residents should verify attendance boundaries and enrollment requirements directly with the school district, as boundaries may change.
Parks near Eleven West include Hendrick Arnold Park and Rainbow Hills Park, providing green space, recreation, and outdoor activities for residents.
Grocery shopping is convenient with H-E-B located nearby. Residents also have access to other everyday retail destinations throughout West San Antonio.
Nearby points of interest include the Dove Creek Shopping Center, Flix Brewhouse Movie Theater, restaurants, and shopping. Residents also enjoy convenient access to employers and retail destinations throughout West San Antonio.
Commute times from Eleven West to The University of Texas at San Antonio (UTSA) average approximately 25 minutes, depending on traffic and route.
There are no public transit stops within walking distance of Eleven West.
Within about 10 minutes of Eleven West, residents can find Gold's Gym for fitness, Starbucks for coffee, and H-E-B for groceries.
Lease Terms & Fees
Rent at Eleven West varies based on apartment size, lease term, availability, and current market conditions. Current pricing can be found on the floor plans page or by contacting the leasing office.
Eleven West offers lease terms ranging from 3 to 14 months, depending on apartment availability and current leasing conditions.
Eleven West varies and depends on floor plan type. DepositIQ is used as a security deposit alternative.
Residents may be charged a $75 application fee, $175 administrative fee, prorated move-in charges, any required security deposit or DepositIQ costs, and applicable pet fees if bringing pets.
Eleven West charges a $175 administrative fee at move-in and a recurring $155 monthly amenity fee.
Residents enjoy amenities including AT&T Fiber Internet through the monthly amenity fee. Recurring monthly costs not included in base rent include the $155 amenity fee, sub-metered water, electricity, pet rent (if applicable), and other charges outlined in the lease agreement.
Utilities are not fully included in monthly rent. Residents are responsible for electricity and sub-metered water, while AT&T Fiber Internet is included through the monthly amenity fee.
Eleven West offers short-term lease options, with 3 months being the shortest available lease term.
Eleven West offers a deposit alternative through DepositIQ, subject to eligibility and approval requirements.
Early termination requires a 60-day written notice and payment of an early termination fee equal to two months' rent, in accordance with the lease agreement.
Renewal offers are typically provided 60–90 days before the end of the current lease term. Renewal pricing and options may vary based on market conditions.
Application and Screening Requirements
Prospective residents can apply online through the Eleven West website or work directly with the leasing office during the application process.
Application approvals typically take 48–72 hours, depending on document completion and screening turnaround times.
If an application is not approved, applicants receive the appropriate notification letter along with RentGrow contact information for additional details regarding the screening results.
Applicants must generally demonstrate gross monthly income equal to at least three (3) times the monthly rent. Standard screening requirements also apply.
Eleven West accepts qualified guarantors or co-signers who meet the community's screening requirements.
Background checks are required as part of the standard application and screening process.
The application fee is $75 and the administrative fee is $175.
Roommates may apply together. Combined household income is used to determine income qualification, while screening is completed according to community policy.
Payments and Rent
Residents at Eleven West pay rent through Bilt.
Eleven West offers flexible payment options through FLEX, depending on eligibility and approval.
Residents at Eleven West will accrue a 10% fee if rent is not received by the 4th of the month.
Residents at Eleven West have access to electronic statements and auto-pay through the resident Bilt portal.
Utilities and Internet
Utilities are not fully included in monthly rent. Residents are responsible for sub-metered water service and establishing electric service in their own name. AT&T Fiber Internet is included through the monthly amenity fee.
Eleven West offers high-speed AT&T Fiber Internet, which is included as part of the community's monthly amenity fee.
Residents pay a $155 monthly amenity fee, which includes AT&T Fiber Internet.
Estimated monthly water charges are approximately $25–$30 for studio and one-bedroom apartments and $45–$55 for two-bedroom apartments. Actual utility costs vary based on occupancy and usage.
Eleven West offers AT&T Fiber Internet for residents.
Parking and Transportation
Eleven West offers covered and open surface parking for residents at no additional charge and garages at a fee.
Open resident parking is included with the community and does not require an additional monthly parking fee.
Eleven West provides covered and open parking for residents.
Eleven West offers EV charging stations located near the front of the property.
Bike storage is available for residents, and there is no fee to use it.
Guest parking is available, subject to community parking policies.
Eleven West is conveniently located near major highways, making commuting throughout San Antonio convenient. There are no nearby public transit stops within walking distance.
Amenities and Property Features
Eleven West offers a variety of on-site amenities, including a resort-style swimming pool, 24-hour fitness center, clubhouse, business center, gazebo, dog park, pet spa, package lockers, and professionally maintained community spaces.
Eleven West has a swimming pool that is typically open daily from 9:00 AM to 10:00 PM, subject to community policies and seasonal considerations.
Eleven West features a 24-hour fitness center for resident use.
Eleven West has a clubhouse that residents may reserve for private use. The reservation fee is $150, with an additional $150 refundable deposit, provided the space is returned clean and in accordance with community guidelines.
Yes. Eleven West offers a business center for resident use.
Package deliveries are managed through the community's Luxer package locker system, which provides secure package storage and resident pickup notifications.
Eleven West offers resident events and community activities throughout the year to help residents connect with their neighbors. Event schedules and activities vary throughout the year.
The clubhouse at Eleven West is open from 9:00 AM to 6:00 PM every day.
Eleven West features controlled access entry gates, security cameras, and a courtesy officer to help support a comfortable living environment. Residents should contact the leasing office for the most current information regarding community security features.
Quiet hours and community rules are outlined in the lease agreement and community policies. Residents are expected to follow guidelines regarding noise, parking, pets, guests, amenity usage, and respectful use of shared spaces.
Pet Policy
Eleven West is a pet-friendly apartment community in San Antonio, subject to the community's current pet policy and lease requirements.
Eleven West offers both an on-site dog park and a pet spa for residents and their pets.
Service animals and approved emotional support animals are accommodated in accordance with applicable federal, state, and local laws. Residents requesting an accommodation should contact the leasing office regarding the required documentation and approval process.
Maintenance and Emergency Requests
Residents may submit maintenance requests through the resident portal or by contacting the leasing office in person during normal business hours.
Maintenance requests are prioritized according to urgency. Routine maintenance is completed as promptly as possible, while emergency requests receive immediate priority.
For emergency maintenance after business hours, residents should call the leasing office main phone number and follow the prompts to reach the on-call maintenance team.
Emergency maintenance generally includes issues such as active flooding, major plumbing leaks, loss of essential utilities where applicable, fire-related hazards, or other situations that threaten resident safety or property. Residents should contact the emergency maintenance line for qualifying emergencies.
Eleven West provides preventive maintenance services, including filter changes and pest control, as part of the community's maintenance program.
Move-in and Move-out
Before move-in, apartment homes at Eleven West are inspected, cleaned, and prepared through the standard make-ready process to help ensure the home is ready for occupancy.
Eleven West residents receive a move-in checklist as part of the move-in process to document the apartment's condition.
Residents must provide 60 days' written notice before moving out. A pre-move-out walkthrough is also required, and residents should follow all move-out instructions outlined in the lease agreement.
Security deposit refunds are processed according to the lease agreement and applicable law after any authorized deductions for damages, cleaning beyond normal wear and tear, unpaid balances, or other allowable charges.
Corporate, Short-Term, and Special Programs
Eleven West accepts corporate leases. Furnished apartments are not offered; however, residents may utilize the community's furniture rental partnership through CORT.
Eleven West offers short-term leases, with lease terms beginning at 3 months, subject to availability and current pricing.
Eleven West offers furniture rental partnerships through CORT, allowing residents to furnish their apartment without purchasing furniture outright.
Eleven West offers preferred-employer discounts or relocation partnerships. Interested prospective residents should contact the leasing office for current participating employers, eligibility requirements, and available incentives.
Eleven West does not offer by-the-bed student housing or student-specific leasing. Qualified guarantors or co-signers are accepted when applicants meet the community's screening requirements.
Sustainability and Eco-Friendly Features
Apartment homes at Eleven West include efficient appliances and offers electric vehicle charging stations and smart-home technology.
Apartment homes include smart thermostats. LED lighting is also included.
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